First Foundation Security Notice - Fraudulent E-mail resembling a “Secure Email Notification”

NOTICE: First Foundation has been notified that some clients have received a fraudulent email that appears to have been sent from Fiserv (, the Bank’s main systems provider. This email contains malicious software that can be used to obtain sensitive information and may disrupt or damage your system.

If you receive this email, please do NOT click on any links or attachments. If you have already clicked on a link or attachment in this email, contact your Private Banker to review any unusual activity on your account, and your IT provider to ensure the security of your computer.

If you doubt the validity of an email from First Foundation or one of our affiliates or vendors, please contact us before providing any information or clicking any links leading to outside sources. If you have any questions, contact First Foundation at 888-830-4199.

Reminder: Always be alert for emails that contain unfamiliar or suspicious links or attachments, are unsolicited and/or from an unknown sender, are sent multiple times from different senders, or contain poor grammar or incorrectly spelled words. Guidance on combatting identity theft and fraud is available from the Federal Deposit Insurance Corporation (FDIC) online at


A copy of the email provided for your reference:

From: Fiserv Secure Notification [mailto:secure.notification]
Subject: Fiserv Secure Email Notification – 5L5D8MSE
You have received a secure message 
Read your secure message by opening the attachment, The attached file contains the encrypted message that you have received.

To decrypt the message use the following password – Iu1JsoKaQ 

To read the encrypted message, complete the following steps: 

  • Double-click the encrypted message file attachment to download the file to your computer.
  • Select whether to open the file or save it to your hard drive. Opening the file displays the attachment in a new browser window.
  • The message is password-protected, enter your password to open it.

To access from a mobile device, forward this message to to receive a mobile login URL.
If you have concerns about the validity of this message, please contact the sender directly. For questions about secure e-mail encryption service, please contact technical support at 888.493.7980.

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